Informative brochure

Informative brochure
Medplaya Management Services

Welcome to MedPlaya Management Services! We are a company focused to providing high-quality services in the administration and operation of hotels on the Mediterranean coast and other markets. In this informative brochure you will find a detailed description of our services, which range from the daily management of the hotel to the marketing strategy and sales, going through financial management and human resources. In addition, you will also be able to discover the different companies of our group that will help you meet your goals, as well as some of our success stories.We are committed to improving the profitability of your business while providing unique and unforgettable experiences to your guests. We invite you to learn more about us!

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    MedPlaya Management Services - Hotel management and marketing

    Hotel management

    Reporting solutions

    Marketing & sales

    Hotel projects

    Auxiliary services

    Since 1967

    We have more than 50 years of experience managing and marketing hotel assets in different markets.

    Beach holidays

    We are specialists in beach holidays, hotel management on the Mediterranean coast and sales in the international market.

    Professional management

    Our business structure and our processes, standards and certifications guarantee service quality and efficiency.

    Maximize results

    Develop the full potential of your hotel assets, maximizing productivity, revenues and profits in all business areas.

    Contact us

    We want to help you achieve your business goals

    GET IN TOUCH

    News


    Why work with us?

    We work for you

    Our experience at the service of owner managers and institutional owners of hotel assets.

    Proven experience

    We are backed by our experience at MedPlaya Hotels since 1967, managing more than 4,000 rooms, with a team of 1,300 employees and receiving close to 400,000 guests every year.

    Maximum efficiency

    Our management and negotiating power are focused on minimizing expenses and maximizing revenues through innovative sales strategies to get the most out of your assets.

    We are specialists

    Our team is made up of experts in beach holidays and hotel management on the Mediterranean coast: quality beach hotels at competitive prices.

    Professional management

    All our knowledge, processes and systems at the service of your business, with a solid corporate structure that includes Med Playa Hotels, General Compras Hoteleras (purchasing), Bugaderia Daurada (laundry), Quickchef (4th and 5th range), HolidaysinSpain (B2B), MHE (entertainment), Efimatica (IT) y Obehotel (booking manager).

    Solvency and proximity

    We put our financial capacity and professional team at your service, with a close relationship and total availability from our offices in Girona, Costa Brava, Salou, Benidorm and Costa del Sol.

    Contact us

    We want to help you achieve your business goals

    GET IN TOUCH

    Privacy policy

    Privacy Policy

    MED PLAYA aims to respect the privacy of customers and users of its website and social networks and to protect the personal data that may have been provided through any form of contact with our hotel chain.

    For this reason MED PLAYA has implemented the necessary security measures, both technically and organizationally, required to ensure the security and integrity of the personal data of our customers, thus preventing loss and unauthorized treatment or access in accordance with current legislation in the area of data protection.

    In this regard, and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament (GDPR), below we detail information regarding the processes that MED PLAYA carries out on your data.

     

    Who is the controller of your personal data?

     

    COMPANY NAME:         MED PLAYA MANAGEMENT, SL

    N.I.F. [Fiscal Identification Number]  B17076886

    Registered address:       Paseo General Mendoza, nº 1, Planta 6ª, CP 17002, Girona.

    Email:                            rgpd@medplaya.com

    For what purposes do we process your personal data?

    We process the data obtained in order to manage the registration process and our relationship with the users of our website, to answer and respond to the requests of users through the different contact forms and to administratively manage the contracted service.

    CONTACT FORMS: By filling in the contact and opinion form on the website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided in order to respond to requests, suggestions and complaints, as well as to improve the quality of service. For the proper attention of and answer to the communication, your personal data may be transferred to companies of the MEDA PLAYA group in order to give the most appropriate response to the request.

    The user can, at any time, request the cancellation of their personal data by sending an email to rgpd@medplaya.com.

    CURRICULUM VITAE: By completing the CV submission form on our website, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided so that it may be integrated into a personnel selection database with the purpose of being entered into the personnel selection processes for the different hotels and companies belonging to the MED PLAYA group.

    How have we obtained your personal data and what legitimacy do we have for the processing of your data?

    The legal basis for the treatment of personal data is the express consent that the person concerned has previously provided, as well as compliance with legal obligations as set forth in Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27th April, 2016, and other legal regulations in force regarding data protection.

    Therefore, the personal data that we process derives from the person concerned or their legal representative. In no cases are special categories of personal data processed, such as: data that reveals ethnic or racial origin, political opinions, religious or philosophical convictions, union membership data, genetic data, data relating to the health of a natural person.

    In those cases where there is a prior contractual relationship between the parties, the legitimacy for carrying out the administrative, tax, accounting and employer obligations that are necessary under current legislation will be the previous existence of such a business relationship.

    How long will we keep your data?

    Personal data will be kept for the period that you have a relationship with us and in all cases for the periods stipulated in the applicable legal provisions and for the time strictly necessary in order to meet possible obligations arising from the processing.

    In all cases, we will cancel your data when it is no longer necessary or relevant for the purposes for which it was collected after a period of 10 years from the last service contract, provided you have not previously requested the cancellation of the data.

    The data processed for commercial purposes will be kept until its deletion is requested. The user can revoke the consent for the processing of their personal data at any time by sending an email to rgpd@medplaya.com.

    Curriculum vitae that are sent to the company will be deleted after a period of 2 years from receipt.

    To which recipients will your data be communicated?

    No data will be transferred to third parties, except for companies belonging to the MED PLAYA group, to providers that provide services on our behalf and in compliance with any legal obligation. The data passed to companies within the group itself will be transferred with the purpose of being able to share the necessary information for the proper provision of the service.

    The information that you provide to us through this website, as well as through the application, will be stored on servers owned by MED PLAYA MANAGEMENT, SL.

    What are your rights?

    Anyone has the right to obtain confirmation of whether MED PLAYA is processing their personal data.

    Thus you have the right to obtain confirmation of whether or not we are processing your personal data and, if so, access the same. You can also request that your data be rectified when it is inaccurate or incomplete, as well as request its deletion when, among other reasons, the data is no longer required for the purposes for which it was collected.

    In addition, in certain circumstances you may request the restriction of the processing of your data or, for reasons relating to your particular situation, you may also oppose the processing of your data. In this case we will stop processing the data, except for legitimate reasons that prevail over those interests and rights or for the establishment, exercise or defence of claims.

    These are your rights:

    ACCESS TO YOUR DATA: You will be able to consult the personal data held in MED PLAYA group files.

    RECTIFICATION OF YOUR DATA: You can modify personal data if it is inaccurate.

    DELETION OF YOUR DATA: You can request that your personal data be deleted.

    PORTABILITY OF YOUR DATA: You can ask to receive, in electronic format, all the personal data that you have given us, which is necessary for the contractual relationship with the MED PLAYA group.

    OPPOSITION TO THE PROCESSING OF YOUR DATA: You may request that your personal data not be processed.

    RESTRICTION OF PROCESSING: You can request the restriction of processing in the following cases: a) while the accuracy of contested personal data is checked b) when the treatment is unlawful but you object to the deletion of your data c) when the MED PLAYA group does not need to process personal data but you need the same for the exercise or for the defence of claims d) when you have opposed the processing of your personal data.

    To exercise these rights you must complete the request form accompanied by a copy of your national identity document sending it by email (rgpd@medplaya.com) or to the postal address: Data Protection MED PLAYA, Paseo General Mendoza, nº1, Planta 6ª, CP-17002, Girona.

    In any case, the user has the right to file a claim with the Spanish Data Protection Agency if he or she considers that any right relating to the protection of his/her personal data has been violated or if he/she considers that the processing of personal data concerning him/her infringes Regulation (EU) 2016/679 of the European Parliament.

    Modifications to the Privacy Policy

    This Privacy Policy may be updated at any time in order to adapt it to new legislation or jurisprudence. In all cases, any legislative or jurisprudential innovation will be duly communicated by email or by notice on the website.

    This privacy policy is published on our website www.medplaya.com


    Terms and conditions

    Website Terms Conditions

    Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
    The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6  17002  – (Girona) – Gerona.
    Our company registration number is  B17076886
    Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª

    The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • You may not create a link to this website from another website or document without [business name]’s prior written consent.
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Spain.

     


    Website Disclaimer

    The information contained in this website is for general information purposes only. The information is provided by Med Playa  and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
    Through this website you are able to link to other websites which are not under the control of Med Playa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
    Every effort is made to keep the website up and running smoothly. However, Med Playa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


     


    Condiciones de venta

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    Créditos

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    Cookie policy

    Cookie Policy

     What are Cookies?

    Cookies are small files that websites send to the browser and are stored in the user’s terminal (computer, mobile phone, tablet or any other device). Cookies are automatically stored on the terminal and allow a web-page to save and retrieve information about the browsing habits of a user or the computer and, depending on the information obtained, can be used to recognise the user and personalise the services offered.

    Cookies are small files that are used to store specific information that you have provided while browsing our website.

     

    What are Cookies used for on this website?

    On this website, cookies from third-party service providers are used in order that the user can navigate more easily around the website. They are used to measure the use and performance of the page, to optimise and customise it. However, the user can disable them in their browser at any time.

    Third party cookies are those created and managed by other entities – the third parties – such as providers of advertising, personalisation or analysis services, and which can report anonymous data to us through those cookies.

     

    Specifically, we use the following cookies:

     

    Facebook ADS: The function of Facebook ADS, along with the Facebook pixel, allows people who have previously visited the website or social networks to be reached and to associate a particular audience with a specific message. Remarketing is a method to get users who have visited the website or the social networks to do so again and helps us to offer ads based on previous visits to the website.

    As a web user, non-identifying information is being collected for this Facebook ADS feature.

     

    Google Analytics: This is an internet analysis service provided by Google, Inc. that allows the use that users make of the website to be analysed. When browsing the website, a set of data is collected, which can include IP addresses, approximate geographical locations, visited pages and other data that allows the user to be identified. This data also includes that relating to the browsing areas.

    This information is used to analyse trends, manage the website, track usability, and extract web traffic statistics.

     

    Chat SnapEngage: This is an interactive chat service to support users visiting the website. It collects information in order to maintain contact with the user during the navigation process (geographical location, language, number of visits, etc.) This data is used only by the call centre in order to provide better customer service

    For more information on third-party cookies used, we advise you to review the cookie policies of these companies.

     

    How is consent obtained for the use of cookies on this website?

    The consent for the automatic installation of cookies shall be deemed as having been provided if you tick the box regarding the acceptance of the “Cookie Policy” which appears in a pop-up window on our website or if you continue to navigate the website despite not having accepted the same.

     

    How can I prevent the use of Cookies on this website?

    If you prefer to prevent the use of cookies when you visit this website, you must disable or block the use of them from the settings of your browser options. And then delete the cookies associated with this website that have been saved in your browser.

     

    To change the relevant permissions in the following browsers:

    Configuration of cookies in Firefox

    Configuration of cookies in Google Chrome

    Configuration of cookies in Internet Explorer

    Configuration of cookies in Safari

    Configuration of cookies in Opera

     

    If you block the use of cookies on your browser, it is possible that some services or functions of the website will not be available to you.


    Services

    Hotel management

    Reporting solutions

    Marketing & sales

    Hotel projects

    Auxiliary services

    Hotel Management Services


    We manage hotels, hotel chains or asset portfolios for owner managers or institutional owners. With more than 50 years of experience, we take care of all aspects of business strategy with an emphasis on quality of service and revenues, maximizing the potential of your assets.

    Our “full service” management includes everything from the management of the facilities to the relationship with guests, including purchases, food and beverage, risk prevention, cleaning and hygiene or entertainment, as well as all operational aspects, from human resources and talent management to IT solutions.

    Hotel Marketing and Sales


    We strategically manage the multi-channel marketing strategy of your hotel or hotel chain. We define the most appropriate sales strategy, managing contracting, distribution agreements, the relationship with OTAs, centralized booking management and revenue management.

    We take care of every key aspect of your hotel’s marketing, from planning and forecasts to pricing strategies, campaigns, and activations. We manage your CRM and all your direct sales through e-commerce, call centres or other channels, always with the aim of maximizing your results.

    Auxiliary services for the hotel industry


    Our management solutions for hotels offer a comprehensive service, including advice in the financial and legal area, as well as business development, risk management and loss prevention.

    We advise establishments for the implementation of corporate social responsibility (CSR) strategies, environmental impact management and obtaining all the necessary and recommended certifications.

    Development of hotel projects


    We help institutional owners and investors to develop and select investment opportunities in hotel projects.

    We manage the development of hotel brands, concepts and projects, from viability plans to the development of budgets, business plans and construction and design projects.

    Strategic reporting solutions


    Our reporting solutions offer our clients valuable information for decision making processes. Using advanced data analysis tools, we collect and process key occupancy, revenue, expense and profitability information, presenting the data in clear and concise reports tailored to the addressee.

    In this way, we help our clients identify trends and areas for improvement in their operations, adjust financial strategies and make informed decisions that help maximize the profitability of their establishments.

    Contact us

    We want to help you achieve your business goals

    GET IN TOUCH